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Speech Recognition (SR)

Speech Recognition (SR)

Are you looking to automate your pharmacy's telephone system to handle an increased volume of prescriptions? Or is your current interactive voice response system not quite meeting your needs? Step up to SmartCall, the smart solution for your pharmacy's telephone automation needs.

SmartCall, the most advanced interactive voice response (IVR) system in the pharmacy industry, is now available with speech recognition! SmartCall's ability to interface with existing phone systems, combined with its unparalleled feature complement, make it the preferred choice for any pharmacy, whether chain, independent, hospital, clinic, mail-order, or central-fill. SmartCall is designed around Smart Solutions' customer modeling process, which enables it to respond according to your pharmacy's customer-service philosophies and activity. SmartCall easily fits into established pharmacy operations and services to provide exceptional customer service and pharmacy productivity.

With SmartCall SR you have the best of all voice technology worlds. Customers can order their prescriptions by speaking into the telephone without using a telephone keypad, or they can continue to use the standard IVR telephone keypad interface. SmartCall uses the latest hardware, firmware, and software to provide the longest lasting, most reliable extended-life application possible, maximizing your pharmacy's return on investment. SmartCall also features the industry's most comprehensive support, maintenance, and warranty policy. If you are looking for the most advanced and reliable pharmacy IVR on the market, SmartCall is the smart choice.

SmartCall has the ability to interface with all pharmacy practice management systems and point-of-sale systems, and can be scaled from small pharmacies with conventional retail needs (including local delivery), to clinics, hospitals, large chains, central fills, and mail-order facilities. Optional state-of-the-art graphical user interface (GUI) for remote administration is also available.


SmartCall boards are the most advanced in the industry. They can be installed in approved computers that your pharmacy already uses or in Smart Solutions' SmartCall AANI extended-life application server.


Network-ready on an RJ 45 connection, the SmartCall SR server is designed for low power usage, long life, low heat generation, and high resistance to impact, vibrations, or data corruption. It's small design can be wall mounted or be placed on an appropriate shelf or desktop.

Smart Solutions - T H E I N T E L L I G E N T C H O I C E

Smart Solutions has been providing technologically advanced pharmacy interactive voice response (IVR) applications since 1995. Our customers include some of the largest mail-order, hospital, chain-store, and grocerystore pharmacies in the United States and Canada.

First list

Our products include:

SmartCall IVR and SR
SmartCall Outbound Calling
SmartCall Patient Messaging
SmartWeb Internet Prescription Ordering
SmartCheck SmartIdea SmartCheck Prescription Verification
SmartCheck Will-Call Management
SmartCheck Signature Capture

These products, all oriented toward enhancing productivity and customer service, also provide the best price/performance ratio in the market. Our products carry the industry's best hardware and software warranty to make sure you enjoy years of trouble-free and worry-free performance, allowing you to focus on the core of your pharmacy business.

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