Smart Solutions » Products » SmartCall: Patient Messaging


Patient Messaging

Smart enables the pharmacy to provide special scripted messaging for compliance, informational, advertising or promotional purposes.

SmartCall patient messaging is a great tool in providing superior service to your existing customers (patients) and a powerful aid in drawing new customers to your full-service pharmacy. With SmartCall, several messages can be delivered to remind patients to pick-up their prescription, including a final message indicating the prescription will be returned to stock if not picked up within a certain period of time.

Patient pick-up reminder benefits:

Customers are reminded to pick-up their prescriptions

  • Improves patient compliance by making certain the customer doesn't forget to pick-up their prescription
  • With SmartCall, the prescription can be mailed or delivered to the patient
  • Reduces restocking
  • Reduces re-adjudication
  • Improves pharmacy profitability

Patient Prefill Program

With an active prescription automated prefill program in the pharmacy, patient prescriptions can be automatically prompted to be filled by the pharmacy management system and then the patient can be called to let them know their prescription is ready for pick-up.

Prefill benefits (automatic refills)

Patients can request automatic refills

  • Further improves patient compliance
  • Provides convenient patient prescription ordering
  • Increases patient loyalty
  • Improves pharmacy profitability
  • With SmartCall, the prescription can be mailed or delivered to the patient

Other customized messages such as weekly specials or special clinics (flu, cholesterol, etc.) can also be recorded by store personnel for patient specific information and announced when the customer calls the pharmacy.

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